Attention

Our website sells products such as Alcohol which can only be purchased by people over the age of 18.
By using our website you agree that you are over the legal age to purchase age restricted products in your region.

Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site.
I Agree

Terms & Conditions

Our Company

Our company is FRESH FOOD EXPRESS LTD., a company registered in the UK (SC474982). We operate the website www.freshfoodexpress.co.uk. Our business and registered address is Fresh Food Express Ltd, Myreside Farm, Inverkeilor, Arbroath, Angus, DD11 5RL.

Countries Serviced by Fresh Food Express Ltd.

Our site is only intended for use by customers residing in the United Kingdom of Great Britain and Northern Ireland. We do not accept orders from individuals outside those countries.

Our Contract with You

No contract exists between you, the customer and us, Fresh Food Express Ltd., until such a time as your order for goods is confirmed and the goods are dispatched. Fresh Food Express Ltd. shall not be deemed to have accepted your order until that time and may refuse or cancel your order, notwithstanding that an automatic confirmation of your order may have been received by you.

Pricing and Availability

Your PayPal account, credit or debit card will normally be charged at, or shortly after, the time that your order is placed. Prices for all goods are listed on the website. Prior to finalising you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold out of any items you have ordered, you will be informed by e-mail within 5 working days.

Forms of Payment

We accept debit card, credit cards and PayPal transactions as payment for any Fresh Food Express Ltd. order. Additionally, all orders must be placed on the website, no phone ordering is allowed.

Delivery

Fresh Food Express Ltd. does everything it can to ensure that the goods are delivered promptly. However, time shall not be of essence in relation to your contract with Fresh Food Express Ltd. , and late delivery shall not affect the contract with Fresh Food Express Ltd.. If Fresh Food Express Ltd. is aware of any anticipated lengthy delay in the delivery of the goods you have ordered, Fresh Food Express Ltd. will attempt to contact you and keep you advised of the likely date for delivery.

In such cases that delivery, in the opinion of Fresh Food Express Ltd., is not possible, then the company reserves the right to cancel the order.

All deliveries are carried out between 8.00am and 6.00pm.

Packaging

All packaging is non-returnable, but can be recycled.

Order Cancellation

This right of cancellation is derived from the Consumer Contracts (Information, Cancellation and Consumer contracts) Regulations 2013 and applies only to persons falling within the definition of "consumer” as defined in Regulation 4 of the said Regulations, as amended from time to time. This section does not apply if you are not a "consumer.”

You have the right to cancel your order at any time after your order is placed, until the date 14 working days from the day after delivery. You may exercise your right to cancel your order by writing to Fresh Food Express Ltd., Myreside Farm, Inverkeilor, Angus, Scotland, DD11 5RL, or by e-mail to hello@freshfoodexpress.co.uk or using form at the foot of this document.

Please note the following product groups are exempt from these rights, under (28)(1)(c) of the regulations:

All meat, fish and seafood products

All raw fruit and vegetable products

All dairy products

If Fresh Food Express Ltd. has already charged your credit card prior to receiving notice of cancellation, Fresh Food Express Ltd. will refund the full price of items cancelled within 14 days of your giving notice of cancellation.

The customer is responsible for the shipping charge associated with the return of the cancelled goods.

You have the responsibility to ensure that you take reasonable care of the goods and that they are returned to Fresh Food Express Ltd. in that condition.

The right to cancel set out above is in compliance with the Consumer Contracts (Information, Cancellation and Consumer contracts) Regulations 2013 and is in addition to your statutory rights which remain unaffected.

Returns Policy

(This policy includes section 7, your rights to cancellation) Fresh Food Express Ltd do not offer the right of product returns.

Losses

Fresh Food Express Ltd. will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when the contract was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, goodwill or wasted expenditure). Fresh Food Express Ltd. does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Governing Law

In the case of Non-Consumer transactions, these conditions are governed by and construed in accordance with the laws of Scotland.

Licence for website access

Fresh Food Express Ltd. grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fresh Food Express Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of ScotchWhiskyExpress.com as long as the link does not portray Fresh Food Express Ltd., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fresh Food Express Ltd. logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Fresh Food Express Limited, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

* to cause annoyance, inconvenience or needless anxiety

Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Fresh Food Express Ltd., its affiliates or its content suppliers and is protected by Scottish and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Fresh Food Express Ltd. and its affiliates and is protected by Scottish and international copyright and database right laws. All software used on this website is the property of Fresh Food Express Ltd., our affiliates or our software suppliers and is protected by Scottish and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Fresh Food Express Ltd. express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Fresh Food Express Ltd. express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Fresh Food Express Ltd. express written consent

Copyright claims

Fresh Food Express Ltd. and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Electronic communications

When you visit Fresh Food Express Ltd. or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Model Returns Form

To Fresh Food Express Ltd, Myreside Farm, Inverkeilor, Arbroath, Angus, Scotland, UK, DD11 5RL. E-Mail-Address: hello@freshfoodexpress.co.uk
— I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date

[*] Delete as appropriate